Uk, served as datamonitors corporate leader of sourcing, outsourcing, offshoring. Leigh duffy division of trading and markets re sec. Black book issues annual rankings of client experience, brand loyalty, and satisfaction for a variety of technology and managed services fields, including electronic health records, health information exchanges, banking, insurance, education, outsourcing, and government. Compiled by datamonitor group, black book produces an annual ranking. The company provides competitive intelligence, market research, opinion mining, and related consulting services. Amba research also ranked among the top 3 kpo service providers in the 2010 black book of outsourcing survey. Recently, the results from the datamonitor black book of outsourcing 2009 survey of healthcare ito vendors were released, and dell services has come out on top as the highest ranked in vendor overall preference by the more than 500 healthcare providers who. This time the iaops global services 100 is being questioned weve also had some banter about the black book of outsourcing on this site, which made such a noise with its constant rankings of service providers, that datamonitor. Jeff howard tells us why everybody needs datamonitor, even. Callbox listed on the black book of outsourcings 2010. Parent of outsourcing management institute and black book of outsourcing post. Congratulations to our friends at the black book of outsourcing, who have been rewarded for their years of entertaining us with a nice little buyout by british research firm datamonitor, which also owns boutique outsourcing advisor orbys.
Datamonitor ceo responds to recent nearshore americas. Parent of outsourcing management institute and black book of outsourcing post datamonitor. The black book of outsourcing provides a wealth of information on how to get it right. Datamonitor goes to hollywood the outsourcing blog. Their products are particularly designed to accumulate customer satisfaction ratings from receivers of outsourcing services the world over. If you are interested in contributing your content to the alacra store.
Black book of outsourcing top 50 award in our 2010 global ranking of outsourcers across all categories, teleperfomance received a very high overall satisfaction ratings from its clients. This book is a terrible collection of filler with no real information of any kind. Recently, the results from the datamonitor black book of outsourcing 2009 survey of healthcare ito vendors were released, and dell services has come out on top as the highest ranked in vendor overall preference by the more than 500 healthcare providers who responded. Callbox sales and marketing solutions was ranked among the top sales and marketing outsourcing smo providers in 2010 leading providers of outsourced. It speaks volumes for the brownwilson group that the leading outsourcing research firm source. Niit technologies receives top honors again in travel. Survey based on customer ratings of over 1,000 service providers little rock, ark.
Blackbook of outsourcing issued by the datamonitor group, listed as no. As a worldwide recognized thought leader in technology and services marketing, particularly in the healthcare and outsourcing industries, he is a frequent speaker and presenter. Business wiresitel, a leading global business process outsourcing bpo provider, today announced it was ranked as the best overall global contact center in. Outsourcing accounts payable accounts payable services. Real estate company cbre ranked highest commercial real. Black book the trusted leader of influencer market research. The black book of outsourcing, a datamonitor company, is the leading independent market analyst for customer satisfaction with. The survey of over 30,000 outsourcing users globally is conducted to assess client experience and customer satisfaction with their managed services vendors annually from march through may.
Taking the industry lead with powerful market insights and. The 2009 black book of outsourcing top advisors and. In the black book of outsourcing, demystifys the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions. Datamonitor s subsidiary, the black book of outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Nothing personal sitel, but a black book award is a.
Aon hewitt ranked number one in 10 of 11 categories in the. Vinnie mirchandani has his latest take on the constant controversy of thirdparty researchers, consultants and associations compiling rankings of service providers. Sitel is the leading business process outsourcing bpo call center provider. Berk smith, executive vpdell healthcare, author at. Global engineering services outsourcing satisfaction study by datamonitor presents the key results of the 2010 black book of outsourcing survey in the engineering services outsourcing eso segment including ranking of. Outsourcing is a hot topic among business leaders and workers in the global business community. The survey was conducted by evaluating outsourcing vendors across 9 key performance indicators of operational excellence. Black book, also known as black book market research, is a tampa, florida technology and services market research and opinion research company. Datamonitors subsidiary, the black book of outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Companies flock to outsourcing consultants as worlds. Compiled by datamonitor group, black book produces an annual ranking of outsourcing companies across all industries based on survey responses from outsourcing users and corporate executives worldwide. Health it outsourcing on the rise, black book survey shows nearly 73 percent of hospitals are outsourcing their health it services, according to a recent black book survey. Sitel is a global business process outsourcingbpo leader.
Sitels 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Aon, announced today it was ranked as the clear leader in hr outsourcing hro, according to datamonitor s 2010 black book of outsourcing. Companies flock to outsourcing consultants as worlds economy spirals. A recent post, and some back and forth commentary, about the controversial black book on outsourcing triggered this long letter from the ceo at datamonitor mark meek, submitted a few minutes ago. But the push for more sophisticated electronic health records, analytics and population health management are fueling a the shift toward outsourcing to reduce costs, the black book survey shows. In the black book of outsourcing, outsourcing gurus doug brown and scott wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions. Cobranded with datamonitor s sourcing consulting division, orbys, black book. Ipr protection and information security protection have been issued by wuxi. Amba research ranks among top3 kpo service providers. Dallas november 18, 2009 vertex, a leading global provider of business process outsourcing bpo, customer management and it solutions, has been ranked as the number one utilities bpo provider globally by the respected the black book of outsourcing a division of datamonitor. Most awarded global bpo india teleperformance india. Medassetsavega information technology,bi and analytics. Pdf outsourcing the business services researchgate. In the black book of outsourcing, outsourcing gurus doug brown and scott wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing.
Iiar discussion group ovum to discuss the black book of. As ceo of the datamonitor group, i wanted to address some of the points raised in the article. After selling the assets of brownwilson group to datamonitor uk, served as. The business and market analysis information are used by its clients for operational and strategic decisionmaking for outsourcing. Niit technologies receives top honors again in the travel industry. Black book started on an international scale with outsourcing buyers in business processes, call centers, information technology. New york, new york prweb august 24, 2009 the recruitment process outsourcing industry, performed most evidently by sameshore vendors in the us and europe, emerged from the 2009 black book of outsourcing client experience surveys as.
Silicon valley, ca prweb february 18, 2009 as businesses reel from layoffs, delete technology budgets and process disruptions, the hot commodity in structuring internal recoveries are being found in external outsourcing advisors, according to the black book of outsourcings research division. Acxm, a global leader in marketing services and technology, has been ranked as the no. Hcl ranked 1 in traditional it outsourcing hcl technologies. Eamonn kennedy, research and analysis director at datamonitor, will be with us to introduce the black book of outsourcing. About sitel sitel is the leading business process outsourcing bpo call center provider. Datamonitor s the black book of outsourcing survey 200910 results are generated post a detailed threestep process that collects candid performance data. Cbg today announced the company was the highest ranked commercial real estate services company on the list of premier global outsourcing firms published in the black book of outsourcing, an independently produced annual guide that evaluates the costs and benefits of outsourcing. Marcout is an online marketing forum for discussing and sharing path breaking ideas and trends that shape the future of marketing, including social media marketing, branding, enhancing customer experiences, marketing outsourcing, viral marketing etc. Black book of outsourcing latest black book outsourcing. They independently survey all user groups, not just cios staff and they dont engage vendors until results are in.
Datamonitor is an independent organization that provides business information. Black book market research black book market research. Health it outsourcing on the rise, black book survey shows. For several years, auriga has been included in global services 100 and global outsourcing 100 lists, and in top 10 ito providers in central and eastern europe according to the black book of. Black book produces annual research reports focused on the healthcare technology market, under the name black book rankings and black book market research. The black book of outsourcing was acquired by datamonitor, a london based market research firm in 2009 to usher in a full sourcing product set of resources for users, investors, vendors and media. The impact of client satisfaction on successful outsourcing relationships continues to manifest as the industry evolves, and hcls ranking as the highest rated outsourcing vendor globally for 2009 is a testament to the firms excellence for superior client service delivery regardless of product. Datamonitor black book of outsourcing 2010 travel industry survey the datamonitor black book of outsourcing survey is the worlds largest investigation into customer satisfaction with it outsourcing. Recruitment process outsourcing industry poised to. Among its global outsourcing peers, teleperformance was rated particularly strongly by clients for its adoption of shared goals, its approach to problem. Medassetsavega information technology,bi and analytics national. Datamonitor reports on the state of the global human resources outsourcing industry for 2010 aon hewitt, the global human resource consulting and outsourcing business of aon corporation nyse. Black book research became a wholly owned subsidiary of datamonitor in april 2009.
Cb richard ellis was the only commercial real estate services firm to achieve an overall customer satisfaction score of higher than 90%. Doug brown is a sole founder of black book market research llc, and a cofounder of the black book of outsourcing llc, as well as brownwilson group, inc. Many ar professionals have heard of the black book of outsourcing. April 2009, the brownwilson group was purchased by london, ukbased datamonitor a subsidiary of informa. For more information, please visit about datamonitor black book of outsourcing the datamonitor group is a worldleading. The black book of outsourcing has been published since 2004 to promote. Amba research announced that it has been ranked among the top 3 kpo knowledge process outsourcing service providers in datamonitor s annual black book of.
The black book of outsourcing, datamonitor top outsourcer of the year contact center world clients brady tata infor twikkec motorola ingram micro forbes enterprise asia grundfos toshiba dassault systemes interbrand locktom singtel kodak solarvwndsq fujitsu. Vertex, a leading global provider of business process outsourcing bpo, customer management and it solutions, has been ranked as the number one utilities bpo provider globally by the respected the black book of outsourcing a division of datamonitor. The healthcare industry has used it outsourcing for decades, from administrative to clinical needs. Black book, also known as black book market research, is a tampa, florida technology and. In may 2005, brownwilson partners doug brown and scott wilson coauthored the black book of outsourcing. The black book of outsourcing, a datamonitor company, is the leading independent market analyst for customer satisfaction with outsourcing. Aon hewitt ranked number one in 10 of 11 categories in the black book of outsourcing datamonitor reports on the state of the global human resources outsourcing industry for 2010. Terry jost, north american outsourcing leader, capgemini. April 2009, the brown wilson group was purchased by london, ukbased datamonitor a subsidiary of informa. The strategic vision behind datamonitor s acquisition of the black book of outsourcing in mid 2009 is to create a worldclass outsourcing research business that brings together the following. Niit technologies receives top honors again in the travel.
1116 1158 1429 1412 458 1380 773 1592 202 1006 309 1523 207 1252 829 544 217 1341 1236 530 902 86 510 521 1124 648 368 64 278 414 1002 515 11 1438 428 768 1171 1183 727 1050 791 277 444